RETURN AND EXCHANGE POLICY
FOR ITEMS PURCHASED OR SPECIAL ORDERED
At Bridal Closet we take great pride in providing high-quality products and exceptional customer service. We want our clients to be completely satisfied with their purchases, and we make every effort to ensure that our products meet your needs and expectations.
However, due to the nature of our business and the products we sell, we have implemented an "all sales are final" policy. This policy applies to all products sold at our store, including wedding gowns, accessories, and any other items.
By making a purchase at our store, you acknowledge and agree that all sales are final and that products cannot be returned or exchanged for any reason. This includes fit, color, style, and any other factors.
We understand that this policy may seem strict, but it allows us to maintain the high level of quality and service that our clients expect from us.
We encourage all clients to carefully inspect products before making a purchase to ensure that they meet their needs and expectations. If you have any questions about a product or need assistance in making a selection, please do not hesitate to ask one of our knowledgeable and friendly consultants.
FOR RENTED ITEMS
We understand that plans can change unexpectedly, and sometimes it is necessary to cancel your bridal rental. However, cancellations can be disruptive to our business and other clients.
If you need to cancel your bridal rental reservation, you may do so at any time. However, if you cancel your rental reservation within 30 days of the scheduled pickup date, a cancellation fee equal to 35% of the total rental fee will be charged to the credit card on file.
We do not issue refunds for cancellations made within 30 days of the scheduled pickup date, including cancellations due to weather, travel delays, medical emergencies or any other unforeseen circumstances.
If you need to change the date of your rental reservation, we will make every effort to accommodate your request. However, if the change results in a cancellation of the original rental reservation within 30 days of the scheduled pickup date, the cancellation fee will apply.
By reserving a bridal rental from our boutique, you acknowledge and agree to our cancellation fee policy. If you have any questions about this policy or need to cancel your reservation, please contact us as soon as possible.
CANCELLATION/NO SHOW POLICY
We take great pride in providing our clients with personalized attention and exceptional service. We operate by appointment only to ensure that each client receives the attention and assistance they need to find the perfect wedding gown or accessories.
To ensure that we are able to provide the best service possible to all of our clients, we require a valid credit card on file for all appointments. This credit card will be used in the event of an appointment cancellation or no-show.
If you need to cancel or reschedule your appointment, we ask that you provide us with at least 48 hours' notice. If you fail to provide 48 hours' notice or do not show up for your appointment, we will charge your credit card on file a fee of $25.
We understand that unforeseen circumstances may arise, and we will make every effort to accommodate changes to your appointment schedule. However, we ask that you provide us with as much notice as possible so that we can offer the appointment slot to another client who may be waiting for an opening.
We take the security of your personal and financial information seriously, and we use industry-standard security measures to protect your credit card information. We will not charge your credit card without your consent, except in the event of a cancellation or no-show.
Thank you for choosing our bridal boutique store, and we appreciate your understanding and cooperation with our credit card on file policy. If you have any questions or concerns, please do not hesitate to contact us.
Last updated: [5/26/2023]
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