top of page

RETURN AND EXCHANGE POLICY

FOR ITEMS PURCHASED OR SPECIAL ORDERED

At Bridal Closet we take great pride in providing high-quality products and exceptional customer service. We want our clients to be completely satisfied with their purchases, and we make every effort to ensure that our products meet your needs and expectations.

However, due to the nature of our business and the products we sell, we have implemented an "all sales are final" policy. This policy applies to all products sold at our store, including wedding gowns, accessories, and any other items.

By making a purchase at our store, you acknowledge and agree that all sales are final and that products cannot be returned or exchanged for any reason. This includes fit, color, style, and any other factors.

We understand that this policy may seem strict, but it allows us to maintain the high level of quality and service that our clients expect from us. 

We encourage all clients to carefully inspect products before making a purchase to ensure that they meet their needs and expectations. If you have any questions about a product or need assistance in making a selection, please do not hesitate to ask one of our knowledgeable and friendly consultants.

FOR RENTED ITEMS

We understand that plans can change unexpectedly, and sometimes it is necessary to cancel your bridal rental. However, cancellations can be disruptive to our business and other clients.

If you need to cancel your bridal rental reservation, you may do so at any time. However, if you cancel your rental reservation within 30 days of the scheduled pickup date, a cancellation fee equal to 35% of the total rental fee will be charged to the credit card on file.

We do not issue refunds for cancellations made within 30 days of the scheduled pickup date, including cancellations due to weather, travel delays, medical emergencies or any other unforeseen circumstances. 

If you need to change the date of your rental reservation, we will make every effort to accommodate your request. However, if the change results in a cancellation of the original rental reservation within 30 days of the scheduled pickup date, the cancellation fee will apply.

By reserving a bridal rental from our boutique, you acknowledge and agree to our cancellation fee policy. If you have any questions about this policy or need to cancel your reservation, please contact us as soon as possible.

CANCELLATION/NO SHOW POLICY

We take great pride in providing our clients with personalized attention and exceptional service. We operate by appointment only to ensure that each client receives the attention and assistance they need to find the perfect wedding gown or accessories.

To ensure that we are able to provide the best service possible to all of our clients, if you need to cancel or reschedule your appointment, we ask that you provide us with at least 48 hours' notice. 

We understand that unforeseen circumstances may arise, and we will make every effort to accommodate changes to your appointment schedule. However, we ask that you provide us with as much notice as possible so that we can offer the appointment slot to another client who may be waiting for an opening.

Thank you for choosing our bridal boutique store, and we appreciate your understanding and cooperation with our credit card on file policy. If you have any questions or concerns, please do not hesitate to contact us.

PRIVACY POLICY

Last updated: [5/26/2023]

At Bridal Closet, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. By accessing or using our website, you consent to the terms of this Privacy Policy.

Information We Collect We may collect personal information, such as your name, email address, phone number, and mailing address, when you voluntarily provide it to us. We may also collect non-personal information, such as your IP address, browser type, and operating system, for analytical purposes.

Use of Information We may use the information we collect to:

  • Provide and improve our services to you

  • Personalize your experience on our website

  • Respond to your inquiries, requests, or feedback

  • Process and fulfill your orders or bookings

  • Send you marketing communications, updates, or promotions

  • Protect our rights and the security of our website

Disclosure of Information We may disclose your personal information to third parties, including service providers, business partners, or legal authorities, in the following situations:

  • To fulfill your requests and provide our services

  • To comply with applicable laws, regulations, or legal processes

  • To protect our rights, safety, or property, and that of our customers

  • In connection with a merger, acquisition, or sale of our business assets

Data Security We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review the privacy policies of these third-party sites before providing any personal information.

Your Choices You have the right to opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in our emails. However, please note that you may still receive transactional or service-related communications.

Updates to this Privacy Policy We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated date. Please review this Privacy Policy periodically for any updates.

Contact Us If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at info@bridalcloset.net.

By using our website or services, you signify your acceptance of this Privacy Policy.

bottom of page