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Welcome!

Thank you for choosing Bridal Closet for your bridal needs. We're honored to be a part of your special day and can't wait to see you soon! This section is for helpful information and tips about shopping with us, as well as store policies and appointments.

SHOPPING WITH US

What You Need to Know

Bridal Closet is open by appointment only. Our appointments are 1 hour long--which allows enough time to try on 5-8 dresses with the assistance of your bridal stylist. During your appointment, your consultant will guide you through our selection of dresses and help you choose the perfect gown that fits your style and preferences. You and your guests will be able to touch and feel our dresses as well as take as many photos as you wish!


Our boutique is designed to be a peaceful and inviting space, with plenty of natural light and comfortable seating for up to 4 guests to accompany the bride (guests must be 10 yrs of age or older).

We want every bride who walks through our doors to feel at ease and inspired, and to leave with a dress that makes them feel beautiful and confident on their wedding day. However, we kindly request that no outside food or drink is brought into our store. We do offer refreshment options that can be purchased for an additional fee.
 

At Bridal Closet we strive to make the bridal appointment a personalized and memorable experience for every bride. In order to ensure have the best experience possible, we strongly suggest on-time arrival to your appointment, as late arrivals will not be given additional time. We may also need to reschedule your appointment if you arrive more than 15 minutes late to your appointment.  While we do not charge for appointments, we kindly ask that you provide a at least 48 hrs notice for cancellations or appointment changes. 

 

Please ask about our free, customized digital wedding dress shopping invitations to share with your guests!

HOW TO PREPARE FOR YOUR APPOINTMENT

We believe that finding the perfect wedding dress should be a stress-free and enjoyable experience. That’s why we want offer you information about what to expect during your appointment, what to bring, and how to prepare! 

 

  1. Tell Us More About You: When you receive your appointment confirmation email, you'll see a link to complete your wedding registration form.  By filling out your profile, you'll be able to share important details such as your budget, preferred dress style, and any specific details about your wedding day. This not only helps us find the perfect dress for you but also saves you time during your appointment, as we'll have a better idea of what to show you. Additionally, filling out your profile ensures that our team can provide you with the personalized attention and service you deserve on your wedding dress shopping journey.

  2. Inspiration: Bring any pictures, magazine clippings, or online images of dresses that you love. This will give us a better idea of your personal style and what you are looking for in a dress.

  3. Undergarments: Wear the undergarments you plan to wear on your wedding day, such as a strapless bra or shapewear. This will give you a better idea of how the dress will fit and feel on your wedding day.

  4. Shoes: Bring a pair of shoes that are similar to the height you plan to wear on your wedding day. This will give you a better idea of how the dress will look with your chosen footwear.

  5. Accessories: If you already have accessories, such as a veil or jewelry, that you plan to wear on your wedding day, bring them along. This will help you get a better idea of how the whole look will come together.

  6. Your Crew: It's important to bring the right people and decision makers with you to your bridal appointment who understand your style and vision for your wedding day can provide valuable support and feedback. It's also important to bring decision makers who have the authority to make final decisions regarding this important purchase. This will help avoid any miscommunication or confusion during the appointment and ensure that you can confidently say "yes" to the perfect wedding dress!

  7. Open Mind: Keep an open mind during your appointment. Even if you have a specific idea in mind, trying on different styles can sometimes surprise you and lead you to find the perfect dress.

 

We hope this helps you prepare for your appointment. We can't wait to see you soon and help you find the dress of your dreams!

RETURN/EXCHANGE POLICY

FOR ITEMS PURCHASED OR SPECIAL ORDERED

At Bridal Closet we take great pride in providing high-quality products and exceptional customer service. We want our clients to be completely satisfied with their purchases, and we make every effort to ensure that our products meet your needs and expectations.

However, due to the nature of our business and the products we sell, we have implemented an "all sales are final" policy. This policy applies to all products sold at our store, including wedding gowns, accessories, and any other items.

By making a purchase at our store, you acknowledge and agree that all sales are final and that products cannot be returned or exchanged for any reason. This includes fit, color, style, and any other factors.

We understand that this policy may seem strict, but it allows us to maintain the high level of quality and service that our clients expect from us. 

We encourage all clients to carefully inspect products before making a purchase to ensure that they meet their needs and expectations. If you have any questions about a product or need assistance in making a selection, please do not hesitate to ask one of our knowledgeable and friendly consultants.

FOR RENTED ITEMS

We understand that plans can change unexpectedly, and sometimes it is necessary to cancel your bridal rental. However, cancellations can be disruptive to our business and other clients.

If you need to cancel your bridal rental reservation, you may do so at any time. However, if you cancel your rental reservation within 30 days of the scheduled pickup date, a cancellation fee equal to 35% of the total rental fee will be charged to the credit card on file.

We do not issue refunds for cancellations made within 30 days of the scheduled pickup date, including cancellations due to weather, travel delays, medical emergencies or any other unforeseen circumstances. 

If you need to change the date of your rental reservation, we will make every effort to accommodate your request. However, if the change results in a cancellation of the original rental reservation within 30 days of the scheduled pickup date, the cancellation fee will apply.

By reserving a bridal rental from our boutique, you acknowledge and agree to our cancellation fee policy. If you have any questions about this policy or need to cancel your reservation, please contact us as soon as possible.

ALTERATIONS

We fully recognize that alterations often play a significant role in the wedding dress fitting process. We offer alteration services to ensure that the dress fits perfectly on your special day. Any alterations to a rented gown must be approved by the boutique and completed by our in-house seamstress. Additional fees will apply for alteration services as they are not included in the cost of the rental or purchase of a gown.

We have skilled in-house seamstresses who specialize in customizing formal wear dresses. They possess the expertise and artistry to transform your dream dress into a masterpiece that perfectly embodies your vision. So whether you found your dream dress at Bridal Closet or elsewhere, we're here to make sure it's tailored to perfection!

 

Please note: alteration appointments cannot be made online. If you wish to schedule an alterations appointment please contact us.

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