FAQs
Have a question ? We are here to help.
When will I receive my gown?
Online rentals will arrive approximately 10–12 weeks after your order is placed.
This timeline is intentional and includes:
- Securing your gown through our designer network
- Professional alterations to your submitted measurements
- Final gown inspection before shipment
We recommend placing your order at least 4–6 months before your wedding date. We do not accommodate last-minute orders. This timeline is required for proper fit and preparation.
Can I change or return my item?
No—online rental orders are final once placed. A 50% non-refundable deposit is required to secure your gown and begin preparation. The remaining balance is due prior to shipment.
Your gown is secured and altered to your measurements, so returns are not accepted. If you choose to cancel your order, the deposit is forfeited.
Supplies are limited